Privacy Policy

This Privacy Policy outlines how Planted London Ltd. (we, our, us) uses and protects any information that you the consumer (you, your) give us when using our website. Please read the following carefully to understand how we use and protect your personal data. 

We are committed to ensuring that your privacy and your personal information is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy. This policy is only applicable to the collection of your personal data by us and the use of your personal data by us and those whom we authorise. It does not cover third party websites to which we provide links, nor does it cover advertisers. These third parties may have their own Privacy Policies and we encourage you to review these if available. We hold no responsibility or liability for the content and activates of these linked sites. 

By entering and using our website www.plantedlondon.com you accept the terms of this policy and consent to us carrying out the practises outlined herein. You also acknowledge and agree that where you provide personal data about someone else to us, such as but not limited to if you are purchasing goods as a gift, that you have obtained that persons consent for us to process their information in accordance with this Privacy Policy. 

For the purpose of the General Data Protection Regulation 2018, the data controller is WordPress. 

We are registered under the Data Protection Act 1998 and have notified the Information Commissioner’s Office about our data processing activities. 

From time to time we may we change our Privacy Policy. We will update this page if any changes are made, please ensure to check back from time to time to make sure that you are happy with any changes.

What Information We Collect 

When visiting our website, we may collect the following information: 

  • Name 
  • Contact information including email address 
  • Demographic information such as postcode, preferences and interests 
  • Other information relevant to customer surveys and/or offers
  • Details of transactions that you carry out on our website and the resulting fulfilment of those orders 
  • If you contact us we may keep records of your correspondence 
  • Surveys or feedback forms that we ask you to complete for the purpose of research, however you are not obliged to respond to these

If you create a customer account on this website, we collect personal information to improve your checkout experience and customer service. We may collect information, including but not limited to:

  • Name 
  • Billing and delivery address(es) 
  • Details about your orders 
  • Email address 
  • Telephone number 

We share this information with WordPress, our website hosting provider, so they can provide website services to us.

When you buy something on our website, we collect personal information from you to fulfill the order. We may collect information, including but not limited to: 

  • Name 
  • Billing and delivery address(es) 
  • Details about your orders 
  • Email address 
  • Telephone number 

We share this information with WordPress, our website hosting provider, so they can provide website services to us. As you go through checkout, this site may auto-complete your delivery and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. 

This website is hosted by WordPress. WordPress collects personal data when you visit our website, including: 

  • Information about your browser, network and device 
  • Web pages you visited prior to coming to this website 
  • Your IP address 

WordPress needs this data to run our website, and to protect and improve its platform and services. WordPress analyses the data in a de-personalised form. 

What We Do with The Information

The Information we collect is used to enhance and improve the services which we provide to you on our website. We use your data in the following ways: 

  • Internal record keeping 
  • To process any orders, you make and/or provide services including processing payments 
  • To improve our website and keep it safe and secure 
  • To improve our products and services
  • To process and deal with any complaints or enquires made by or regarding you 
  • To personalise your experience on our website and respond to your individual needs 
  • The email address you provide for order processing, may be used from time to time to send you emails regarding, but not limited to, new products, promotions or other information which we think you may find interesting 
  • We may use your information from time to time to contact you for market research purposes. We may contact you by email, telephone or mail 
  • If at any point, you wish to unsubscribe from receiving future emails, there are unsubscribe instructions at the bottom of each email 
  • Carry out our obligations arising from any contracts which have been entered into between you and us 
  • To investigate any suspected breach of our Terms and Conditions with you 

You will receive an automated email within 24 hours after you abandon your shopping basket, if all of the following occur:

  • You enter your email address at checkout, or are logged into your Customer Account 
  • You add a product which is in stock to your shopping basket 
  • You close your browser or leave this website without completing your purchase. 

You can unsubscribe from these messages at the bottom of the email. The email links back to our website, where you can pick up from where you left off and complete your purchase. 

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your information with WordPress, our email marketing provider, so they can send these emails on our behalf. 

We may email you with messages about your order or account activity. For example, we may email you to tell you that: 

  • You have created a Customer Account 
  • Your Customer Account password has been reset or updated 
  • You have made a purchase 
  • Your order has been shipped 

It is not possible to unsubscribe from these messages. We share your contact information with WordPress, our website hosting provider, so they can send these emails to you on our behalf. 

How we Protect your Information

We implement an assortment of security measures in order to ensure the security of your data. These include suitable physical, electronic and managerial procedures to safeguard the information which you provide us with. 

The transmission of information via the internet is unfortunately not completely secure. We endeavor to do our best to protect your personal data, however we cannot guarantee the security of your data transmitted to our site, any data which you transmit is undertaken at your own risk. When your data is has reached us we are committed to ensuring its security and preventing any unauthorized access or disclosure by using stringent security procedures and features. This is stored on secure servers operated by a third party.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in agreement with this Privacy Policy. 

We accept no liability, to the maximum extent permitted by law, for any loss or corruption of any data, database or software. Procedures have been put in place to deal with any suspected data breaches and we will notify you, and where we are legally required to, any applicable regulator of a breach. 

In circumstances where you have chosen or we have given you a password which enables your access to certain parts of our website, you are solely responsible for keeping that password confidential. We ask you to not share that password with anyone. 

If you have any concerns over how we protect your information please contact us. 

How Long we Keep Information For

The personal data which we collect from you is only kept for as long as it is necessary for the purpose for which it was collected. Personal data which was collected when you place an order with us is held for 7 years to ensure that we comply with our legal and contractual obligations. When you register an account with us we will keep this data for 5 years. If within this time frame you have not placed an order with us your account will be flagged as inactive and we will contact you asking if you would like to retain your account with us. Unless you reply confirming your wish to keep your account active we will close the account and anonymity any data stored on it. 

Who we Share Information With 

We do not sell, trade or otherwise transfer your personally identifiable data and information to outside parties for any other purpose than those outlined below. 

This does not include trusted third parties, who assist in the operating of our website, conducting our business or servicing you as long as these parties agree to keep this supplied information confidential. We only supply these companies with the information that they need to perform their work. 

We do not disclose any identifiable information to our advertisers or marketers, but we may provide them aggregated information about our users for advertising purposes. 

We may release your information if we believe release is appropriate to comply with law, enforce our website policies, or protect ours or others rights, property or safety. 

Access To Your Information 

You maintain the right to request a copy of the information that we hold about you, unless it is exempt in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018. If you would like a copy of the information we hold please contact us, a small fee will be payable to administer such requests. 

Where you have registered an account with us for certain products and services you may update or change your username and password or other details at any time through your account. You must make sure that these details are updated as soon as possible with all relevant changes.

Cookies 

Our website uses Cookies. These Cookies help us to provide you with a better website by allowing us to monitor which pages you find useful and which you do not. They help us to provide you with a better more personalised service when you use and browse our website by helping to distinguish you from other website users. Cookie’s in no way give us access to your computer or any information about you, other than the data you choose to share with us.

By continuing to browse our site, you are agreeing to our use of Cookies. 

A Cookie is a small file that contains a small amount of information which is stored on your browser or transferred to the hard drive of your computer, which was used to access the website, if you agree. The Cookie helps to analyse web traffic. Cookies allow web page applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes by gathering and remembering information regarding your preferences. 

Some internet security software may block the use of temporary Cookies or you may have this function disabled. In either case, you may not be able to use the website effectively. If you experience any difficulties in using our website please contact us. 

Analytics 

Our website collects personal data to power our site analytics, including but not limited to:

  • Information about your browser, network and device 
  • Web pages you visited prior to coming to this website 
  • Your IP address 

This information may also include details about your use of our website, including but not limited to:

  • Clicks 
  • Internal links 
  • Pages visited 
  • Scrolling 
  • Searches 
  • Timestamps 

We share this information with WordPress, our website provider, to learn about site traffic and activity. 

Fonts 

Our website uses font files from Google Fonts and Adobe Fonts. To properly display our website to you, servers where the font files are stored may receive personal information about you, including but not limited to:

  • Information about your browser, network or device 
  • Your IP address 

Third Party links 

We may, from time to time, contain links on our website to and from the websites of third party partners, advertisers and affiliates, at our discretion. 

If you follow a link to any of these websites and leave our website, please note that we do not have any control over the other website. These other websites will have their own separate privacy policies, we therefore do not accept any responsibility or liability for these policies, the content and/or activities on these websites, or for the protection and privacy of any information which you provide whilst visiting such websites. Please ensure that you check these privacy policies and exercise caution when using or submitting any personal data to these websites in question. 

Controlling your Personal Information 

You are entitled to restrict our collection or use of your personal information. Your rights and entitlement are outlined below:

  • You have the right to ask us not to process your personal data for marketing purposes. If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by contacting us.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. 
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen. 
  • If you believe that any of the information we are holding about you is inaccurate or incomplete and you cannot update it yourself on your ‘Account’, please contact us so we can correct this.
  • You have the right to request copies of your personal information held by us, please see Access to Your Information for more details. 
  • Where you have provided your consent to the processing of your personal information by us you are entitled to withdraw this consent at any time. This can be done by contacting us and specifying which consent it is that you are withdrawing. The withdrawal of consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. 
  • If you no longer wish us to retain your information, you can request that we erase your personal information and close your account with us. However, some of your personal information may be retained out of necessity. This may be for legitimate business interests such as but not limited to fraud detection; or to comply with our legal obligations such as but not limited to auditing requirements; or some data may remain but will be disassociated from any personal identifiers such as but not limited to log records. 
  • You have the right to limit the ways in which we use your personal information: where you contest the accuracy of the personal information we hold about you; the processing is unlawful and you oppose the erasure of your personal information; where we no longer require your personal information, but you require the information for the establishment, exercise or defence of legal claims. 
  • You are entitled to require us not to process your personal information for certain specific purposes such as but not limited to profiling, where such processing is based on a legitimate interest.  If you object to such processing we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing, or if such processing is required for the establishment, exercise or defence of legal claims. 
  • You have the right to lodge a complaint regarding our data processing activities before the Information Commissioner’s Office. We would appreciate the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.

Contact Us

Please do not hesitate to get in contact if you have any questions or concerns. 

Please email us at: leaf@plantedlondon.com