Terms and Conditions
Terms and Conditions, Planted London Ltd.
Please ensure you have read and fully understood the Terms and Conditions outlined below.
These Terms and Conditions and the Privacy Policy cover your relationship, the consumer (you, your), with Planted London Ltd. (we, our, us) your use of our website www.plantedlondon.com and the order and purchase of products through the website or by telephone or email is subject to and governed by these Terms and Conditions. Please ensure that you read these Terms and Conditions carefully and in full as they affect your rights and liabilities under the law.
Any reference to the singular includes the plural e.g. a reference to “product” includes products.
A contract will be formed between us once you have placed and paid for an order with us and we have accepted such in accordance with these Terms and Conditions. An order may be placed by any of the following means:
- Via the website
- By email to us at leaf@plantedlondon.com
This does not affect your statutory rights. If you require more information on your rights as a consumer please contact your local Citizen Advice Bureau or Trading Standards Office.
We reserve the right to review and amend these Terms and Conditions and will notify you via email or a notice on our website homepage if any changes occur.
- Website
1.1 Terms of Website Use
By viewing, browsing and using our website you agree to observe and be bound by these Terms and Conditions. References to ‘Oakley Organics’, ‘we’, ‘us’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
- The content of this website is subject to change without notice.
- No guarantee or warranty provided by us as to the exactness, performance, timeliness, completeness or suitability of the materials and information found or offered on this website for any particular purpose. You recognise and acknowledge that such information and materials found or offered on our website may contain errors or inaccuracies and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your usage of any information or materials contained on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to satisfy yourself that any services, information or products available through this website meet your specific requirements.
- Our website includes materials which are owned by or licensed to us. These materials include, but are not limited to, the look, layout, design, graphics and appearance of the website. Any reproduction of any part or the whole of the website is prohibited.
- All trademarks which are reproduced within this website, which are not the property of, or licensed to us, are acknowledged as such on the website.
- Any unauthorised use or copying of our website, other than in the course of browsing, choosing products and placing orders with us, may lead to a claim for damages and/or be a criminal offence. If you should want to share our photos, designs, logos, text, illustrations and material please get in touch so that we can endeavour to help you find a solution.
1.2 Website Disclaimer
The information provided by our website is intended for general information purposes only. Planted London Ltd. supplies this information as a guide only. We attempt to keep it as accurate and up-to-date as possible, however we make no warranties or representations of any kind, express or implied, about the completeness, reliability, accuracy, availability or suitability regarding our website or the information, services, products or related content contained on the website. You are strictly at your own risk when placing any reliance on such information in placing any order with us or otherwise.
We aim to provide the best possible service; however, we can make no promise that the service provided by our website will meet your requirements and we cannot therefore guarantee that the service through our website will be fault and error free. If a fault or error arises in the service, please report it to us and we will attend to the fault as soon as reasonably possible.
We reserve the right to occasionally restrict your access to our website to allow for repairs, maintenance or for the introduction of new services or facilities. The website will be restored as soon as reasonably possible. In the event that our website is unavailable, our standard order and cancellation deadlines still apply, please notify us by email of any changes to your order at sales@oakleyorganics.co.uk .
1.3 Copyright and Trademark
All copyright of content provided on our website, including logos, photos, designs, illustrations and texts, is reserved by Planted London Ltd. Except with our explicit written permission, you may not distribute or commercially exploit any of the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
1.4 Cookies
We use Cookies to help understand and save your preferences for future visits, keep track of advertisements and to help remember and process the items in your shopping basket. These Cookies containing the user’s data are stored on your computer, if you allow them, they allow the site to recognise your browser and capture and remember certain information.
Please consult our Privacy Policy for more information.
2.0 Product Availability, Pricing and Description
2.1 Availability
We always work to display on our website all products currently available, however all products are subject to availability and can be subject to changes in both levels of supply and supply price. We always aim to hold stock of all products; however, this is not always possible and sometimes some products will be out of stock, this will normally be indicated on our website.
Some of our products are a fixed weight whereas others are based on weight and might be, from time to time, subject to variation depending on the exact weight of that product. We will always endeavour to achieve exact weights or weights which fall within the weight parameters which we have specified, however this cannot be guaranteed and may occasionally vary.
If an order is placed which includes products that are not currently available, a full refund of the price of that product will be processed to the account that was used for payment. Please allow 5 working days for transactions to appear. We do not have any accountability or responsibility for any discrepancies regarding the processing of a refund.
All orders are accepted at the sole discretion of Planted London Ltd. and we maintain the right to decline any orders without explanation.
2.2 Pricing
We regularly review the pricing on our website and the prices of all products are subject to change at our discretion without any prior notice. The customer is bound to pay the price of goods at the time the contract between us is formed and the price of products will be the price indicated on the order pages on the website when the order is accepted by us.
All prices are displayed in pounds sterling (£).
We endeavour to ensure that the price of the products displayed on the website is accurate and up to date. However, it is possible that some of our products may be incorrectly or mistakenly priced. If we accept and process your order where a pricing error is obvious and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
For subscription customers, which are those where the customer has chosen to have a repeat order of products, the prices for products at the time the products are supplied may differ from the price of products when the first order was made and accepted. The price for all products ordered on a subscription basis shall be those prices for the products stated on our website at the time of each repeat supply. We therefore recommend that you check the website regularly. Our website allows you to review all the products and their prices that you have already ordered from us, and make amendments and corrections to them until the order deadline as published on our website.
2.3 Description
We do not accept any liability for any errors, inaccuracies or omissions in any of our product descriptions, this includes pictures, information and pricing.
2.4 Value Added Tax (VAT)
All prices that we give where appropriate are inclusive of UK sales tax – value added tax (VAT). We will pass on changes in the rate of VAT to you. If the VAT rate changes between your order date and the date that we supply your products, we will adjust the VAT rate that you pay, unless the goods have already been paid for in full by yourself before the change in the rate of VAT has taken effect.
3.0 Subscriptions
For our subscription services, you select a frequency and a box to be automatically reordered and delivered at the selected set weekly or monthly intervals. By confirming your order, you agree to the selected products being delivered at the stated intervals unless otherwise edited by yourself on our website. Where products are out of stock or no longer available on a supply due date you will receive a refund to the account which authorised the original subscription. Once an order deadline has passed as published on our website no amendments can be processed by us and you are bound to accept delivery.
4.0 Delivery Policy
We use our own in house delivery courier and deliveries are attempted at least once on the planned delivery day as defined on our website.
4.1 Delivery Costs
The cost of delivery will be displayed on our website and is dependent on the value of your order.
4.2 Delivery
You will be able to choose your delivery date from a selection of dates pre-selected by us and displayed on our website. We will contact you by email or telephone to confirm your delivery date and will always endeavour to deliver on your selected date but such delivery dates are estimates only and may be subject to change and you will be notified by email or telephone of any such changes. If we fail to deliver your products by the delivery date, we will attempt to notify you, if your products do not arrive within the quoted timescale we will not be held liable for any losses, damages, costs or expenses incurred.
If you are not home to receive the delivery on the delivery date and the delivery cannot be posted through your letterbox, we may follow the delivery instructions you have given as to where to leave the products in such circumstances. If we leave products with a neighbour, on your doorstep or in a designated location as stated in your delivery instructions and you do not receive them for any reason whatsoever or such are damaged or spoiled we shall have no liability for such and you shall remain liable for payment for the product.
If these options are unavailable and delivery fails to be completed this may result in the products being returned to the depot and might lead to products being unsuitable for consumption. We will not be liable for any products which are wasted in relation to the failure of delivery and you shall remain liable for payment for such.
We will not accept any liability for the non-delivery of products if the address information which has been supplied to us by yourself is incomplete or incorrect and results in the courier not being unable to find the delivery location and you shall remain liable for payment for such.
4.3 Delivery Delays
We will not be held responsible for any delays which are outside of our control. In the unlikely event where circumstances causing delays are beyond our control including but not limited to traffic congestion, bad weather, road accidents, strikes or vehicle breakdown, then we will attempt to contact you as soon as practically possible to inform you of this. We will always try to limit the effect of delays; however, we will not accept any responsibility or liability for inconveniences or losses that this may cause and you shall remain liable for payment for the products. However, we will consider this on a case-by-case basis.
We may also have to delay the supply of products to you in order to deal with technical problems or to make technical changes, update the products or packaging in order to reflect changes in relevant laws and/or regulatory requirements and/or to make changes to the products which you have requested. In such circumstances, you will accept the products.
4.4 Delivery Responsibility
Once we have received full payment for products you own those products. Subject to the forgoing, these products will be your responsibility from the time that we deliver the goods to the address that you have provided in the original order.
5.0 Cancellations
5.1 Order Cancellations and Amendments
You may cancel or amend an order that you place with us within two hours after you have made the purchase whether online or by email or telephone, we cannot accept any cancellations after this time period has elapsed.
5.2 Account Cancellations
You may cancel your account with us at any time. You can do this either online or by notifying us in writing to or by email or by telephone. The cancellation takes effect when it is received by us. The suspension or cancellation of your account will not affect or remove any rights or liabilities accrued up until that point and any orders which have been submitted prior to your account cancellation will remain binding.
We have the right to cancel your account or any accepted orders at any point at our discretion or if your breach any of your obligations set out under these Terms and Conditions.
6.0 Complaints and Refunds
If for any reason, you are unsatisfied or have any form of complaint please inform us as soon as possible and we will do our best to respond quickly to resolve the matter. Our contact details can be found at the bottom of these Terms and Conditions.
Any refunds or replacements will be considered at our own discretion.
7.0 Payment and Security
We accept all major credit and debit cards excluding American Express and you must ensure that you supply us with accurate details of a valid credit or debit card or the order will not be accepted. You must update us with any changes to these details, you can make changes to your payment details by updating them on our website in the ‘My Account’ section.
The security of our customer’s financial information is very important to us. All of our online payments are processed through our secure payment system operated by Stripe. This is to ensure the highest possible level of security and fraud protection available for all our customers. All transactions are in pounds sterling (£).
We cannot accept any liability for how long it takes the banks to process your payment. If a payment has been rejected by your bank you must contact us to arrange payment.
We reserve the right to suspend deliveries to you and to cancel your account if payment or payments have been withheld by your card issuer or if we reasonably believe that payment will be refused. You agree to compensate us fully for any and all reasonable costs and expenses (including legal costs) that we may occur in obtaining payments that have not been made in accordance with your agreement with us as stipulated in these Terms and Conditions.
If you believe an invoice is incorrect please contact us as soon as possible to inform us so we can help to resolve the issue.
Please consult our Privacy Policy for more information.
8.0 Information Sharing, Collection and Storage
Within our registration and payment processes we ask for certain details and information. Such information may include but not be limited to your names, address and contact information. We keep these records to make your future transactions both quicker and easier. We will not sell or share this information that you provide us with to third parties other than as disclosed in the Privacy Policy. If you wish for us not to store information as detailed above please contact us.
Please consult our Privacy Policy for more information.
9.0 Applicable Law and Limitations of Liability
9.1 Applicable Law
These Terms and Conditions and any contact formed between us (and any non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes which arise in connection with or arising from these Terms and Conditions.
9.2 Exclusion and Limitation of Liability in Respect of Website and Product Supply
9.2.1 Website
We shall have no liability for any loss or damage whatsoever or howsoever arising resulting from your use of information contained on our website or in respect of any omission or errors in our website. Please note that we only provide our website for domestic and private use. You agree not to use it for any commercial or business purposes, and in any event, we have no liability to you for any loss of profit, business interruption, loss of business opportunity or loss of business. We give no warranty as to the correctness of any information contained on our website.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to you downloading any content on it, or any website linked to it.
We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We will not be liable in any event for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the loss of data or profits arising out of, or in connection with, the use of this website.
We accept no liability, to the maximum extent permitted by law, for any loss or corruption of any data, database or software. Procedures have been put in place to deal with any suspected data breaches and we will notify you, and where we are legally required to, any applicable regulator of a breach.
9.2.2 Product Supply
We shall not be liable to you for any delay or failure in carrying out our obligations to you caused by events which are beyond our control. These include but are not limited to fire, adverse weather, strikes, acts of God, labour disputes, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism, war or pandemics.
9.2.3 Website and Product Supply
We have no liability to you, in contract, tort or otherwise (including, without limitation, negligence), including in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) out of or in connection with our website or the provision of any products or services to you in respect of:
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- Any loss of goodwill or reputation; or
- Any special, indirect or consequential losses.
In any case whether or not such losses were within the contemplation of the parties at the date of any contract between us.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
In any event our entire liability to you whether in contract, tort including negligence or otherwise under these Terms and Conditions or otherwise will not exceed the purchase price of the products in question or in the case of subscriptions a repeat supply. Nothing in these terms and conditions can limit our liability to you, for death or personal injury arising from our or that of our employees, agents or subcontractor’s negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
We shall not be liable for any delay or failure in carrying out our obligations due to events which are beyond our reasonable control. These include but are not limited to fire, adverse weather, acts of God, strikes, labour disputes, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism, war or pandemics.
9.3 Miscellaneous
You may not assign, sublicense or otherwise transfer any of your rights under these Terms and Conditions. We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from our contractual relationship with you so that no third party may claim any rights under that contractual relationship (but this shall not affect any right or remedy of a third party which exists or is available apart from that Act).
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of any other remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If we do not immediately enforce or insist that you do anything that you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking of this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
10.0 Information about us
To contact us, please email us at leaf@plantedlondon.com
Thank you for visiting our site.